Refund policy

Return & Refund Policy
We want you to be happy with your purchase from Terra Belle Âme. If you would like to request a return, please contact us within 7 days of delivery.

Terra Belle Âme works with a carefully selected group of vendors and fulfillment partners so we can offer a unique mix of clothing, jewelry, accessories, and other special finds. Some items are made to order specifically for you, while others may ship from different fulfillment partners. Because of this, return eligibility and return instructions may vary depending on the product.

Return requests are reviewed on a case-by-case basis. Items must be unused, unworn, unwashed, and in their original condition with tags and packaging when applicable.

Made-to-order or personalized items may not be eligible for return or exchange for reasons such as a change of mind, incorrect size selection, or color preference. If a made-to-order item arrives damaged, defective, misprinted, or incorrect, please contact us and we will work with you to make it right.

Certain other items are also non-returnable, including earrings and other hygiene-sensitive items, personalized or custom products, gift cards, clearance or final-sale merchandise, and items that cannot be returned for health or safety reasons.

Please do not send an item back without contacting us first. Do not return merchandise to the address shown on the original shipping package or to our business mailing address unless we specifically provide that address to you. Approved returns may need to be sent to a specific return location.

Customers are generally responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are generally non-refundable.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item. We will review the issue and work with you to find the best resolution.

If a return is approved, refund eligibility will be confirmed after the returned item is received and inspected. Approved refunds will be issued to the original payment method.

We appreciate your understanding that, because we work with different vendors and some pieces are made especially for each order, each return may need to be handled a little differently. Our goal is always to make the process as simple and helpful as possible.